Why would anyone make a cappuccino with whipped cream?
And here we go again. I do not travel as much as I used to, and I have nowhere near the crazy schedule of some of my friends and colleagues, but I am at airports a fair amount. As I like to come in early, I get to spend some time in airports, trying the different cafés and seeing if there is something new and worthwhile.
Today, cologne.. Or Köln/Bonn, an airport stuck between 2 cities, small, comfortable and with a decent collection of places to try. There is a Starbucks outside security, but I gave that a miss. Leysieffer in terminal 1 was on the menu today. Cappuccino… Frothy milk and an espresso…. And a fail, not pleasant at all. The coffee was watery, weak in taste, none of that deep rich taste I would expect. Maybe a wrong setting, maybe a way to save some beans… But not nice…
On my way to Vienna, business. The city of cafe culture… I look forwards to the experience !
Only the other day I was asked by a Group of consultants about my perception of a certain Vendor in the ECM space. Although I had no particularly strong feelings, I did share the perception that the story of this vendor was a little weak…
We then got into the discussion about whether perception is reality or becomes reality. The consultant pointed out that his perception was reality.
After many a joke, I decided to take this question a bit more seriously. In todays world of fast-moving information, peer voting, Facebook and Reputation management, perception is reality. We have seen it many times in the past where a brand because of the comments of a few of its users. These days a single user can very quickly and effectively reach millions within a few short hops.
And the same is also true inside a company. Not to the same degree, but with the same consequences all the same. Once we accept open communication and transparency, the way we are perceived by our colleagues becomes reality. Yes we can laugh about this, but its is true all the same.
It is something to think about next time someone asks you whether your perception is right or not… in some cases, perception is reality !
Hanns Köhler-Krüner , Director Global Education Services EMEA, AIIM International
Hanns Köhler-Krüner is an knowledgeable public speaker with over 17 years of industry experience in a variety of different roles, including project,
program and product management for both hardware and software vendors.
He holds a doktorandis degree from the Vrije Universiteit of Amsterdam as
well as Master certificates from AIIM (www.aiim.org) on Enterprise Content Management (ECM), Electronic Records Management (ERM), Information Organization and Access (IOA), Business Process Managment (BPM), Enterprise 2.0
courses, specialist in Email Management and SharePoint as well as a
CompTIA CDIA+ certificate.
Known as a humorous and lively speaker, he
has a no nonsense approach to many (technical) problems that is
refreshing. He is fluent in German, Dutch and English as well as enough French to understand the conversations.
On a more personal note, I like reading, travelling (just as well in this job) and spending time with my family.